SHIPPING & RETURNS
SHIPPING + DELIVERING POLICY
Welcome to Kohl Grace Shipping + Delivering Policy section.
Here, we strive to provide transparent information about our shipping methods, packaging, and associated costs. We believe in shipping and delivering your favorite candles and room sprays to your doorstep as quick and reasonably possible while maintaining the quality of your order as our top concern. We aim to build trust through clear and honest communication, ensuring your continued loyalty.
At checkout you will have the option of Standard shipping for a flat rate of $8 per order. Any over $50 of product will be free.
If you are local to the area and wish for same or next day drop off or pick up that is also available depending on your location to Spartanburg, SC. Delivery same or next day will be a small fee of $3-5. Local Pick up is also available for free. We can arrange for a date and time of pick up.
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RETURN + EXCHANGE POLICY
At Kohl Grace, we understand that circumstances may lead to a change of heart or dissatisfaction with a product.
With our return policy, we aim to guide you through the process, ensuring that you know exactly what to do in such situations. By offering a straightforward refund or exchange policy, we seek to instill confidence in your purchasing decisions, allowing you to shop with peace of mind.
We believe in fostering a sense of trust and reliability, and we are here to support you throughout your experience with us.
To be eligible for a refund, items much be returned with in 7 days of delivery and they must not be used. To initiate a refund + return please contact us at kohlgracenative@gmail.com
Once approved you will receive instructions on how to return the item(s). Refunds will be processed within 5-7 business days of receiving the returned item(s).
Any item that has been used is not eligible for refund. However we are happy to process a one time per order exchange. Please contact us at kohlgracenative@gmail.com to discuss and arrange the exchange.
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